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When Things Happen At Work cover


Human Resources, Conflict, Negotiation, Settlement, Misconduct, Grievance, Arbitration

When Things Happen At Work
A Practitioner’s Guide to People, Circumstances and What to Do Now by Hugh J. Finlayson

THINGS HAPPEN, AND THINGS HAPPEN AT WORK. And when something happens that requires further inquiry, it may lead to the initiation of a formal investigation. The context, people, circumstances, and results of this investigation are all pieces of a puzzle of sorts, and only when you have assembled all the pieces and organized them in the right order do you see the complete picture. It’s not until that happens that you can make a reasoned, informed decision. When Things Happen at Work is a comprehensive resource on key employment matters. A mix of personal experience, pragmatism, and theory make this an invaluable primer for managers, human resource practitioners, and those investigating matters at work.

This practitioners’ guide is intended to be a practical balance between theory and practice. It begins with a focus on employment preliminaries, including the nature of work and how organizations really function, and provides solid foundation for the remainder of the book. The remainder of the book works through employment theory relevant to HR practitioners, managers, and investigators—including workplace conflict (nature, origin, and approaches), investigation and management of workplace incidents (processes, practices, and frameworks), disputes in the collective agreement for unionized workplaces, and workplace interactions with purpose (skills, techniques, and considerations).

Hugh J. Finlayson is a Chartered Professional in Human Resources (CPHR) and a faculty member in the School of Business, Human Resources Management Program at the British Columbia Institute of Technology (BCIT). He is also an Affiliated Scholar with the Centre for Educational Leadership and Policy (CSELP), Faculty of Education, Simon Fraser University.

His current research and teaching builds upon his 30-year career in human resource leadership and management across multiple roles, from practitioner, manager, part- time faculty member, and director to chief executive officer. Hugh held senior leadership positions in the K-12 public education sector at the school district level and ultimately at the provincial level as the Chief Executive Officer of the human resource services agency and accredited bargaining agent for British Columbia’s K-12 public education employers. While there he led two other multi-employer associations, one in the post secondary education sector and the other in the community social services sector, through governance and organizational changes as interim chief executive.

An active contributor to advancing the human resource profession, Hugh was president of the Chartered Professionals in Human Resources of British Columbia & Yukon and served as chair of the BCIT Human Resources Management Program Advisory Committee. Hugh is an Honorary Life Member of the CPHR BC & Yukon in recognition of his contribution to the field of human resources and designated a Fellow CPHR, a title that recognizes the most exceptional CPHR holders in BC and the Yukon.

With a management career that began in the private sector and continued through the public sector, Hugh always believed that people do well at work worth doing and that we only achieve what we need to achieve through the energy, creativity and commitment of those who choose to work with us and what we do together — ideas that are reflected strongly in his writing.


Hugh J. Finlayson

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