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The Effective Communicator
The Keys to Turbocharging Your Performance in Important Conversations
by Stephen P. Franklin


Learn to have greater Courage, Confidence, and Consideration in the many important conversations at work and in your personal life. In The Effective Communicator, a formative work on developing oral communication skills, Stephen Franklin outlines the skills and traits required to get the most out of the many important conversations we have in all areas of life. By developing these communication strategies and by overcoming the barriers that can cause effective conversations to go off the rails, readers can achieve more positive outcomes and results from pivotal conversations. Drawing on his many years of professional training experience, the author provides definitions and thorough explanations for the concepts of oral communication, based on his Four Critical Characteristics of Effective Communication (clear, concise, considerate, and confident). Readers will discover how to conduct, manage, and navigate important conversations for greater levels of success, becoming a better communicator both at work and in their personal lives. Along the way, the author supplies pertinent questions to encourage readers to think about the content, provides strategies for how best to absorb his tips and techniques, and ultimately, encourages readers to develop the skills that will lead to consistently successful and meaningful conversations. This informative manuscript includes strategies for all types of communicators. Readers who lack confidence will learn how to be more confident and assertive. Readers who lack tact and sensitivity will learn how to be more considerate. And all readers will learn how to develop strategic assertiveness traits to use during important conversations to get what they need and to resolve issues without damaging relationships.


STEPHEN P. FRANKLIN has taught communication skills as a professional trainer for more than 30 years, and 20 years ago, he developed his own transformative series of communication skills training programs. He has also developed a comprehensive Essential People Management Skills program. His training programs are based on extensive research and testing. Additionally, Stephen spent 25 years as a pastor and, as part of a Bachelor of Arts degree in religion, has been trained as a professional counselor, a key component of which focuses on helping couples, families, and others resolve their issues by improving their communication skills.


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Stephen P. Franklin


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