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Soft Skills, Workplace Culture, Emotional Intelligence, Communication Skills, Workplace Empathy, Office Etiquette, Workplace Kindness

Soft Skills and Professional Tips for the Office
by Karen E. Mosier

This book is targeted to office professionals whether they are new, mid-career or late-career employees. What most new employees lack today are soft skills. Soft skills are not like hard skills, such as typing, writing, or how to use software programs which are more commonly taught. Often overlooked, soft skills such as fostering good interoffice relationships, implementing good communication strategies, practicing effective email communication, being aware of your nonverbal communication, developing a thorough work plan, and perfecting your time management skills are just as vital for career success. Mid-career and late-career employees, although successful in their careers, may have never learned more advanced soft skills such as developing meaningful relationships at work, maintaining a work life balance, being a leader in the workplace, and leaving a legacy.

Readers of this book will gain a new understanding of not only the importance of soft skills in the workplace, but they will learn about effective strategies and practical examples that they can implement in their own workplace, to empower them to be successful in their job and develop deeper, more meaningful relationships with their colleagues.

"Karen has written from her many years of experience working in research administration, but this doesn’t mean her advice is only for her colleagues. This handbook provides no nonsense tips for succeeding in an office environment. From basic advice to get acquainted with coworkers allergies or sensitivities, to buying headphones to listen to music, to career advice about finding or providing mentoring, Soft Skills and Professional Tips For The Office provides thoughtful advice that can be immediately implemented in your office setting whether you are new in your career or looking to leave a legacy."

—David J. Phipps, Ph.D., MBA / Executive Director, Research & Innovation Services, Division of Vice-President Research & Innovation / Office of Research Services, York University

"This publication adds to a growing body of work regarding this burgeoning profession called research administration. In this knowledge economy, where research and its management is now at the forefront, we are in need of such a resource. This book should be in everyone's library who is engaged in this field."

—Dr. Frances Chandler, Past-President CARA and former Director of Research, Support Services, Sauder School of Business, University of British Columbia

"Soft Skills and Professional Tips for the Office by Karen E. Mosier will set you up for success with your colleagues and managers. Anyone going through the onboarding process should absolutely read this, but it is also a 'field guide' as you progress through your career and take on leadership roles."

— Gayle Hallgren-Rezac and Judy Thomson CPA, CA, co-authors of Work The Pond! Use the Power of Positive Networking to Leap Forward in Work and Life

Karen E. Mosier photo

Karen E. Mosier has a BA (Honors) in Psychology and a MSc in Pharmacy. She has 14 years’ experience working in research administration at the University of Saskatchewan. Karen has been a member of the Canadian Association of Research Administrators (CARA) since 2010 and has received two CARA awards: the Dan Chase Distinguished Service Award – Priority Initiatives in 2018 and the Community Builder Award in 2019. She is actively involved with CARA’s Certificate in Research Administration program mentoring colleagues from across Canada and has served on the Research Administration Certification Program (Mohawk College) Advisory Committee since 2018. Karen lives in Saskatoon, Saskatchewan with her partner Dean.


Karen E. Mosier

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