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  • Effective Meetings

    A Practical Guide by

    This book will guide you in creating and conducting meetings that accomplish what they need to – make decisions and have them carried out. It gives you practical, specific, easy-to-use steps you can take to – identify and work within your ...


  • Practical Influence

    10 Positive Principles to help you increase your influence and build better relationships by

    Think about the influence you have today. You significantly influence your spouse and your children. You influence your co-workers, peers, subordinates, and your boss. You can even influence others you meet for the very first time. Is it a good idea ...


  • The Leader's Practice Guide

    How to Achieve True Leadership Success by

    Against the backdrop of accelerating change and global turbulence, good leadership is called for now more than ever. But what constitutes “good leadership”? Why do teams follow some leaders willingly and others only because there is no better ...


  • Why we Hate you

    A Retailer's Confession by

    Is the customer really always right? Heck no. For every friendly and polite customer, there’s an entitled and cranky shopper waiting for the world to be handed to them on a platter. Unreasonable expectations and out of proportion reactions can beat ...