Soft Skills for Tough Cookies
Dealing with Difficult Managers
by Genella Macintyre

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Have you ever worked with a manager who is difficult to get along with? Do you ask yourself, “How in the world do I work with this type of person?” Are you a difficult manager? Have you been told your communication style is too extreme and affects your ability to lead others? If you answered “Yes” to any of these questions, this book is for you! Tough Cookies are people with excellent technical skills, but weak interpersonal skills. They can be challenging to work with unless others understand them and know how to communicate with them. For both Tough Cookie managers and for people who work with them, Soft Skills for Tough Cookies provides ways to improve communication by adjusting behaviors, not personalities. Soft Skills for Tough Cookies describes different communication styles based on twelve cookie types. Perhaps you can imagine how a Ginger Snap, snaps? The author provides specific ways to improve interpersonal skills for managers while giving staff members ways to interact with them more effectively. As a Sugar Cookie who lives with an Oatmeal Raisin, trust me, it’s important!

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Genella Macintyre has been a trainer, coach, and consultant for over 25 years. She is president of Partners in Discovery Ltd., a coaching, training, and consulting business that she founded in 1993, where she works as an international trainer and leadership consultant. Genella was Executive Director of the Shilo Military Family Resource Centre from 1993 to 2003, and has also served as a counselor for military and civilian families alike. She has taught at both the University of Manitoba and the University of Winnipeg (where she still teaches) and has been a trainer with the Province of Manitoba for the past 17 years. Genella holds a master’s degree in Applied Social Psychology, is a Certified Psychological Health and Safety Advisor, is a Certified John Maxwell Group Team Member, and is also a certified EQi2.0 (Emotional Intelligence) Trainer. In addition, she holds certifications in Myers-Briggs Type Inventory, The Enneagram, Strength Deployment Inventory, Mediation Skills, Harassment Investigations, and Resolution Training.

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Contributors

Author

Genella Macintyre

Photographer

Rob @ Keywest Photo - image by design

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