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  • Lights! Camera! Action!

    Business Operational Excellence Through the Lens of Live Theatre by

    In theatre, what does it take to put on an award-winning performance each and every night? It takes an unrelenting focus on operational excellence and exceeding the guist's Experience Expectation. It means bringing teams together, unified towards a ...

  • Practical Influence

    10 Positive Principles to help you increase your influence and build better relationships by

    Think about the influence you have today. You significantly influence your spouse and your children. You influence your co-workers, peers, subordinates, and your boss. You can even influence others you meet for the very first time. Is it a good idea ...

  • Why we Hate you

    A Retailer's Confession by

    Is the customer really always right? Heck no. For every friendly and polite customer, there’s an entitled and cranky shopper waiting for the world to be handed to them on a platter. Unreasonable expectations and out of proportion reactions can beat ...

  • Cracking the Code to Life Insurance Sales for the Multi Line Agent

    10 Essential Sales Skills to Help You and Your Sales Team Sell Life Insurance by

    The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times ...