Business & Economics, Customer Relations
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ThinkBlink Manifesto
Creating Deep, Lasting Emotional Brand Connections in the Blink of an Eye by Jean-Pierre Lacroix
In an increasingly competitive market, it’s harder and harder to stand out. But by reaching consumers on an emotional level, we can make a lasting, impactful connection in little more than the blink of an eye. This is the idea at the heart of the...
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The Durni Dozen
How to use trust and effective relationship-building to create sales success by Robin Arthur Durni
The Durni Dozen is a comprehensive guide to effective sales strategies. Robin Durni’s twelve steps toward becoming successful in sales outline a process beginning with preparation, understanding your client, and knowing the true value and purpose...
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Lights! Camera! Action!
Business Operational Excellence Through the Lens of Live Theatre by Marc Haine
In theatre, what does it take to put on an award-winning performance each and every night? It takes an unrelenting focus on operational excellence and exceeding the guist's Experience Expectation. It means bringing teams together, unified towards...
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Why we Hate you
A Retailer's Confession by Frank Lee
Is the customer really always right? Heck no. For every friendly and polite customer, there’s an entitled and cranky shopper waiting for the world to be handed to them on a platter. Unreasonable expectations and out of proportion reactions can...
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Cracking the Code to Life Insurance Sales for the Multi Line Agent
10 Essential Sales Skills to Help You and Your Sales Team Sell Life Insurance by Ray Vendetti
The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times...
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